Complaint Resolution Policy

CS3 University handles complaints on a one on one basis. All complaints can be made to the Client Service Representative by email or by phone. If the client is unhappy with the training received, the department manager will email the client recognizing the complaint and then follow up with a phone call to the attendee and their manager to attempt to resolve the solution to the client’s satisfaction.

Cancellation/Refund Policy

Written notice up to and including ten business days before the classes are accepted at no charge. 50% of the class fee will be charged for cancellations that occur between nine and five business days before the class, the balance may be applied to future CS3 classes. Those who cancel less than five business days prior to the class and those who fail to attend will forfeit 100% of the course fee. Student substitutions may be made at any time without having fees assessed.

Course Updates

All CS3 training classes are reviewed yearly or after new software version releases to assure the material is reflecting the changes.

Program cancellation: CS3 Technology reserves the right to cancel any scheduled training class with a written five business day notice for full refund to be applied on account.

For your convience, on the Contact Us page we have a web submittalbe contact form for any questions, comments or issues. You will also find other options for contacting us anytime the need arises.